Working at Creative Support - Willowtree House
7 Poplar Street, Wellingborough, NN8 4PL
Operated by Creative Support Limited
6 bedsResidential homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.4/10
Key Finding
"Strong leadership, stable supportive staff and proactive safety culture, but activities lack a dedicated coordinator."
Safety & Risk
8/10
✓
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.
Staff Culture
8/10
✓
Staff told us they felt supported. One member of staff told us, 'We discuss incidents and how we report them, and managers support us with actions and advice to improve care.' There was a stable staff group who practiced an open, respectful and friendly culture.
Staffing Levels
7/10
✓
The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. There was a stable staff group who practiced an open, respectful and friendly culture.
Training & Dev
7/10
✓
Staff had undertaken training in how to support autistic people and how to support people with a learning disability, their competency was then assessed to ensure they had the skills to support each individual person.
Management
8/10
✓
The registered manager led the service through example, they did so with integrity, openness and honesty. One relative told us, 'The manager is absolutely good. They are well respected by the staff who have nominated her for a managers award. The manager is available when I need to speak to them.'
Programmes
6/10
✓
People told us they were supported to have roles in the home such as greeting visitors and cooking meals, and to pursue volunteer roles in the community. People were supported to look after their pets and gain skills such as cooking.
Points to consider
Days include some home roles like cooking and volunteering plus pet care, but no dedicated activities coordinator or specialist programmes to really enrich the role.
People told us they were supported to have roles in the home such as greeting visitors and cooking meals, and to pursue volunteer roles in the community. People were supported to look after their pets and gain skills such as cooking.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews