Working at Creative Support - The Laurels (Cumbria)
10 Norfolk Road, Carlisle, CA2 5PQ
Operated by Creative Support Limited
29 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Experienced management with strong support, effective safety and positive culture, although staffing is being strengthened through recruitment."
Safety & Risk
8/10
✓
We were assured the service was keeping people safe by correctly following safe infection prevention and control procedures. (2021); Systems to protect from harm and abuse, detailed risk assessments, medicines appropriately managed. (Per 2020 report)
Staff Culture
7/10
✓
Staff said that they were happy with the culture... One [staff] confirmed... 'As a fairly new member of staff I have settled in well to this home, it is homely and relaxed and happy.' (Per 2020 report)
Staffing Levels
6/10
✓
Staffing levels had improved and now reflected the support people needed... People felt there were usually enough staff around. Staff recruitment was underway to strengthen the staff team. (Per 2020 report)
Training & Dev
7/10
✓
Staff received mandatory and specialist training... ranging from moving and handling to care of people living with specific conditions, like dementia. Staff files showed training and staff supervision. (Per 2020 report)
Management
7/10
✓
The home was managed by an experienced and suitably qualified registered manager. Senior managers gave her, and the staff team, regular support. A staff member said, 'If I need anything... the management respond quickly...' (Per 2020 report)
Programmes
7/10
✓
People had plenty of activities... employed an artist in residence and there were plans to do this again... activities organiser, music and movement, concerts, crafts, painting, galleries, plans for sensory garden. (Per 2020 report)
Points to consider
Staffing is usually enough but they were still recruiting more to strengthen the team.
Staff recruitment was underway to continue to strengthen the staff team to continue to meet people's needs. (Per 2020 report)
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews