Working at Creative Support - The Houghtons

Staff understood safeguarding procedures and were confident in reporting any concerns. Risks to people's safety were assessed and well managed, and people’s care plans detailed current risks and individual needs. Staff supported people to take positive risks to improve their quality of life.

There was an extremely positive and open culture that ensured people were at the centre of everything the service did. Staff spoke very highly of the culture within the service and the wider organisation, drawing comparisons with others they had worked within and describing it as the best.

Staff said the registered manager was an exceptionally kind, caring and compassionate person. One staff member told us, “The manager is very very very kind. They help us and support us all the time. We are lucky.”