Working at Creative Support - St Helens Respite Service
Thyme Lodge, St Helens, WA9 4LY
Operated by Creative Support Limited
5 bedsResidential homes
Workplace Score
7.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.5/10
Key Finding
"Hands-on leadership builds a close supportive team with strong safety practices, but lacks low staff turnover and career progression paths."
Safety & Risk
8/10
✓
Staff demonstrated a good level of understanding [safeguarding]... effective system was in place for the safe storage and administration of people's medicines... competency assessments.
Staff Culture
8/10
✓
Staff told us they felt well supported... Staff described being a close team that worked well together... felt valued.
Staffing Levels
7/10
✓
The registered provider continued to follow safe recruitment practices and employed sufficient staff numbers to meet the needs of the people supported.
Training & Dev
7/10
✓
Mandatory training was consistently completed along with refresher training when required... Staff had all undertaken training in autism and epilepsy.
Management
8/10
✓
Staff described the registered manager as 'hands on' and 'leads by example' and always available.
Programmes
7/10
✓
One wall within the home was dedicated to photographic memories of activities undertaken including bowling, trips to Southport, safari park, theatre... quarterly activity forum.
Points to consider
Enough staff to cover needs with regular team members, but no word on low staff turnover or light workloads for unhurried care.
employed sufficient staff numbers to meet the needs of the people supported
All mandatory training done plus specialist like autism and epilepsy, but no funded qualifications or career progression paths.
Mandatory training was consistently completed along with refresher training when required... Staff had all undertaken training in autism and epilepsy
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews