Working at Creative Support - Leonora Street
20 Leonora Street, Stoke On Trent, ST6 3BS
Operated by Creative Support Limited
16 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Approachable managers and a positive culture where staff feel valued, although staffing meets basic needs without retention details and training is standard."
Safety & Risk
7/10
✓
Medicines managed safely with minor PRN stock issue fixed immediately; systems to learn from incidents; IPC fully assured in 2020 targeted inspection.
Staff Culture
8/10
✓
Open and transparent atmosphere, staff told us they enjoyed working there; 2020 staff mental health services and hardship fund.
Staffing Levels
6/10
✓
We observed that there were enough staff available to support people and their needs; people felt sufficient numbers were available. Per 2019 comprehensive inspection.
Training & Dev
6/10
✓
Staff received an induction and training which supported them to deliver effective care; staff training matrix in place. Per 2019 comprehensive inspection.
Management
7/10
✓
Managers were responsive and approachable to both people and staff; staff said 'Management always have time for you'. Per 2019 comprehensive inspection.
Programmes
6/10
✓
People accessed a range of activities and attended day trips; activities coordinator; choice of activities and days out. Per 2019 comprehensive inspection.
Points to consider
Staff numbers meet basic needs but no details on agency staff use or how well staff stick around long-term.
We observed that there were enough staff available to support people and their needs, which lowered people's risks and staff knew people well.
Only standard induction and training with a training matrix, no specialist courses or qualifications funded.
Staff received an induction and training which supported them to deliver effective care to people. There was a staff training matrix in place which confirmed staff training was taking place.
Activities programme has a coordinator with day trips and choices but no specialist or innovative approaches.
People enjoyed and had a choice of the activities they took part in. People were openly asked what activities or 'days out' they would like to do.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews