Last updated: 10 February 2026
"Staff create a warm friendly atmosphere and feel supported by supervisors, but staffing shortages, absent senior managers and missing specialist training hold it back."
Risk assessments were in place but at times contradicted information in the care plans in relation to people's diagnosed conditions and preferences. They did not always give sufficient information to guide staff... Risks in relation to isolation and psychological harm due to inactivity and engagement had not been assessed sufficiently.
Staff told us they felt supported by their supervisor. Staff told us they did not feel supported by the provider... The staff team worked in such a way that created a warm and welcoming, friendly atmosphere in the service.
The provider did not deploy enough staff to ensure that people could live full and meaningful lives. While we found no evidence that people had experienced harm as a result of this, the staffing levels presented a risk of psychological harm from isolation as they were not able to go out except for once a week.
There were no records of training for some of the specific conditions people were diagnosed with such as Autism spectrum disorder, Downs syndrome, mental health awareness and training to understand how to manage people's anxieties and behaviours proactively. Training records showed that some training was not updated regularly, such as, epilepsy awareness, first aid and fire safety.
The registered manager told us they were currently managing two other services as well as supporting a further two services. The provider had not considered the impact of this on the registered managers ability to effectively manage this workload... Staff told us they did not feel supported by the provider and they told us they never saw any senior staff at the service.
The ability for people to participate in activities of their choice and a time of their choosing was severely limited by the poor staffing levels. People were only able to go out for around four hours once a week when supported by an external company provided by the council.
Not enough staff on shifts, so care workers are stretched and can't support outings or activities properly.
The provider did not deploy enough staff to ensure that people could live full and meaningful lives... the staffing levels presented a risk of psychological harm from isolation as they were not able to go out except for once a week.
No activities programme or coordinator, so the role is mostly routine personal care with very limited outings once a week.
People were only able to go out for around four hours once a week when supported by an external company... there were no stimulating activities at the service.
Only basic training, missing specialist courses for conditions like autism, Downs syndrome and managing anxiety.
There were no records of training for some of the specific conditions people were diagnosed with such as Autism spectrum disorder, Downs syndrome, mental health awareness and training to understand how to manage people's anxieties and behaviours proactively.
AI Generated
Last inspected: June 2020
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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