Last updated: 9 February 2026
"Strong leadership and positive staff culture, but agency staff use and basic activities hold it back."
2020 IPC inspection: Assured on most measures but 'somewhat assured' on PPE use and 'infection outbreaks can be effectively prevented or managed', with recommendations.
Per 2019 comprehensive inspection: 'The registered manager had created a positive staff culture'; staff: 'We get good support when we need advice. It's well managed'.
Per 2019 comprehensive inspection: 'There were enough staff on duty to support people safely' but 'provider used agency staff as an interim measure while they recruited to vacancies'.
Per 2019 comprehensive inspection: 'Staff had completed all relevant training', 'new staff received a comprehensive induction', 'supported through regular supervisions'.
Per 2019 comprehensive inspection: 'The registered manager positively led the service', 'manager was accessible and continued to operate an open-door approach'.
Per 2019 comprehensive inspection: 'Various activities were displayed'; quizzes, crafts, 'engaged with the local school and college'.
They use agency staff to cover when short staffed, so not the most stable team.
Per 2019 comprehensive inspection: The provider used agency staff as an interim measure while they recruited to vacancies. One staff member said 'We have agency staff to cover shifts when we are short.'
Activities are basic like quizzes and crafts with some community links, no coordinator to make the job more interesting.
Per 2019 comprehensive inspection: Various activities were displayed for people to get involved. One person said 'I like the quizzes and I do some of the crafts.' People were involved in the local community and were engaged with the local school and college.
Recent infection control check found some issues with protective gear use and COVID risk plans not fully person-centred.
2020 IPC inspection: We were somewhat assured that the provider was using PPE effectively and safely. Recommended... review their risk assessments for staff and people to ensure they were person centred... additional checks to ensure PPE was available, stored appropriately and worn correctly.
AI Generated
Last inspected: December 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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