Last updated: 10 February 2026
"Staff feel supported by clear management and enjoy varied activities, but outdated safety checks like fire drills and maintenance monitoring need review."
Monitoring systems for regular maintenance and checks required review. Systems to assure the provider, people were protected from the risk of fire were not always completed. Time simulated evacuations had not taken place.
Staff felt supported and told us they would feel confident raising any concerns or issues. Staff told us managers are always asking for ideas to improve the service.
Per 2022 comprehensive inspection: Staffing levels were safe. There was enough staff on duty to support people. Staffing levels were regularly reviewed to ensure they continued to meet people's needs.
Per 2022 comprehensive inspection: New staff completed an induction programme which included mandatory training and shadowing more experienced staff. All staff completed regular training to ensure they were able to meet people's needs.
There was a clear staff structure and staff were aware of their roles, responsibilities, and accountability. The registered manager was supported by an operations manager who had regular contact with the service. Staff felt supported and told us they would feel confident raising any concerns or issues.
Per 2022 comprehensive inspection: People were happy with the range of social activities provided. Activities were varied and planned based on people's interests. The activity coordinator spent one to one time with them on an activity of their choice.
Some safety checks like fire drills and building maintenance monitoring are not fully up to date.
Time simulated evacuations had not taken place to ensure safe and timely evacuation could be achieved in the event of a fire. Monitoring systems for regular maintenance and checks required review.
Staffing is safe and adequate but nothing special, with no details on low agency use or strong retention.
Per 2022 comprehensive inspection: Staffing levels were safe. There was enough staff on duty to support people.
Only standard induction and regular training, no specialist courses or funded qualifications mentioned.
Per 2022 comprehensive inspection: New staff completed an induction programme which included mandatory training and shadowing more experienced staff. All staff completed regular training.
AI Generated
Last inspected: February 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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