Working at Crantock Lodge
34 Bonython Road, Newquay, TR7 3AN
Operated by Crantock Lodge Limited
20 bedsResidential homes
Workplace Score
7.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.3/10
Key Finding
"Staff feel supported by hands-on management and proud of the family-like culture, but basic training and routine activities hold it back."
Safety & Risk
8/10
✓
The service had effective systems in place to protect people from abuse... Risks to people's safety and wellbeing were assessed and well managed. Peoples medicines were managed safely with weekly audits.
Staff Culture
8/10
✓
Staff were proud to work at Crantock Lodge... One commented; 'I think the shared values of the team are to treat everyone with the care and respect that we would expect if it were our own family members. We feel our home is a home from home and see the residents as an extended family.'
Staffing Levels
7/10
✓
The registered manager told us that they used agency staff 'rarely'. Staff absences were covered by existing staff and management. People told us; 'Staff come quickly when I call them' and rotas showed staffing did not go below safe levels.
Training & Dev
6/10
✓
Staff told us that they had received the training they needed to meet people's needs safely and effectively. The registered manager maintained oversight of training. Staff had induction and supervision.
Management
8/10
✓
Staff felt supported by the management team. They told us; 'They help on the floor with the residents when needed or when we are busy with other things. They come in on their days off to help if something is not quite right or someone is very poorly.' People and relatives were complimentary about the management: '[Registered manager] is perfect and she keeps the home running well.'
Programmes
6/10
✓
Planned activities were on display... These included a weekly church service at the home, baking, quizzes, puzzles, singers, chair exercises, foot spa, manicures and hairdresser. People were supported to engage in activities.
Points to consider
Staff get the basic training they need to do the job safely, but no specialist courses or funded qualifications are mentioned to help you develop.
Staff told us that they had received the training they needed to meet people's needs safely and effectively. The registered manager maintained oversight of training to ensure staff had the necessary training, knowledge and skills.
Activities are basic like quizzes, baking and manicures with no dedicated coordinator, so the role might feel mostly like routine personal care.
Planned activities were on display for people to attend if they wished. These included a weekly church service at the home, baking, quizzes, puzzles, singers, chair exercises, foot spa, manicures and hairdresser.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews