Working at Cranswick Lodge
15 Hobman Lane, Hutton Cranswick, YO25 9PE
Operated by Highgate Care Services Ltd
48 bedsResidential homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.3/10
Key Finding
"Staff feel valued and supported with good training and safe practices, but no registered manager yet and developing activities need improvement."
Safety & Risk
6/10
✓
People's medicines were managed safely... Staff understood their role in protecting people from harm and abuse. Whilst some improvements had been made with the cleanliness... further improvements were required.
Staff Culture
6/10
✓
Staff felt more supported within their role... One staff told us 'Everyone is feeling more valued, the people are getting more attention and they are much happier.'
Staffing Levels
5/10
!
Staff, people and relatives felt the staffing levels were improved. However, they also felt this could be further improved. Comments included, 'There's a more stable staff team now, however on a weekend there is less staff'
Training & Dev
6/10
✓
Staff had received relevant training to carry out their roles effectively. Records showed, and staff confirmed that they had completed training in relation to people's health conditions.
Management
4/10
!
At the time of our inspection there was not a registered manager in post. A new manager had been recruited and intended to register with CQC. Staff felt the new manager was supportive.
Programmes
4/10
!
A newly appointed activities co-ordinator was working with people and their relatives... the manager recognised more support with activities were required and was actively addressing this.
Points to consider
No permanent manager in place yet, even though the new one seems approachable.
At the time of our inspection there was not a registered manager in post. A new manager had been recruited and intended to register with CQC.
Staffing has improved with fewer agency workers but still short at weekends and for cleaning duties.
'There's a more stable staff team now, however on a weekend there is less staff' and 'Further improvements were needed with staffing levels to support the domestic side of the service'
Activities coordinator is new and programme is just starting so not much variety yet.
A newly appointed activities co-ordinator was working with people... the manager recognised more support with activities were required
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews