Working at Cranmer House
Norwich Road, Fakenham, NR21 8HR
Operated by Norse Care (Services) Limited
36 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Great leadership and a supportive culture where staff feel valued, but agency staffing for vacancies and only standard training hold it back."
Safety & Risk
7/10
✓
Systems and processes were in place to protect people from the risk of abuse. People told us they felt safe living in Cranmer House. Medicines were managed safely.
Staff Culture
8/10
✓
Staff told us they enjoyed working at Cranmer House. They said they were fully supported and felt valued as individuals and that both the registered and deputy manager were visible around the home.
Staffing Levels
6/10
✓
There were enough staff available to meet people's individual needs and keep them safe. The feedback we received from people, relatives and staff confirmed this.
Training & Dev
6/10
✓
Staff told us they received regular support and training to help them perform their role to meet people's needs. For new staff, this included a thorough induction with a period of shadowing more experienced staff.
Management
8/10
✓
The registered manager was knowledgeable, experienced and well liked by all. They along with the deputy manager, had instilled an open, inclusive and empowering culture within the home.
Programmes
6/10
✓
Staff had time to provide activities and stimulation to enhance people's wellbeing and people were supported with their hobbies and interests. Staff had developed a 'wellness wheel' with people.
Points to consider
Staffing is adequate but there are some vacancies filled by agency workers.
There were some vacancies at the service which the registered manager was actively trying to fill. Shortfalls in staff rotas were filled by either existing or agency staff.
Only standard training like induction and regular updates, no specialist courses or funded qualifications.
Staff had received enough training to provide people with effective care. Staff told us they received regular support and training to help them perform their role.
Activities are regular with variety like animal visits and trips but no dedicated coordinator or specialist programmes.
People told us they received adequate stimulation. One person said, 'We had guinea pigs in and they were fun. We are going on a trip out soon.' Staff had developed a 'wellness wheel' with people.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews