Working at Cranmer Court

Medicine audits were regularly completed. This ensured any administration or recording errors were identified and addressed quickly. Staff were knowledgeable in how to recognise and report safeguarding.

Staff were positive when speaking of the culture at the home. One staff member said, 'What I like about here is that everyone that works here genuinely cares and wants the people to be as comfortable as possible.'

Although recruitment was still ongoing agency staff were being used to ensure people always received care when they needed it. One person said, 'There are enough (staff) and they answer bells quickly.'

All staff received regular training, this included refresher training and specialist training to respond to people's individual needs. Areas of training included dementia training, end of life care training and moving and handling. The registered manager had a training matrix.

Staff told us that they felt supported and listened to by the registered manager. One staff member said, 'There are staff meetings each month which are useful and a good opportunity to share information and discuss any issues that arise.'

The home had a wellbeing supervisor. They explained that they had designed a range of activities to meet people's different preferences and hobbies.