Working at Cranley Gardens

There was an open, friendly and welcoming culture at the service which people and relatives described as a ‘family home’. Staff were valued and supported with their learning and development. Staff were encouraged to raise concerns and these were listened to.

Staff had enough time to undertake their duties and provide people with the care and support they needed. Staffing rotas were planned based on people’s dependency and individual needs.

Staff were trained and supported to meet the range of people’s individual needs, in line with their choices and preferences. Staff were supported with their learning and development needs and encouraged to continually improve in their role.

A stable and consistent management team was in place at the service which meant the service was now managed well. Staff felt better supported by managers, who were experienced and focussed on meeting people’s individual needs.

Per 2018 comprehensive inspection: People were supported to participate in a wide range of personalised and group activities and events to meet their social and physical needs... through the provider's in-house 'FOCUS' programme such as sport and fitness classes, arts and crafts sessions and social gatherings and events.