Working at Cranleigh Gardens

People were kept safe. Staff demonstrated they knew how to raise safeguarding concerns... Medicines records were clear and accurate... provider regularly checked medicines management... quality audits.

People and staff consistently spoke about the service as being an outstanding and inclusive culture where everyone felt valued. A member of staff said, 'This is the best place I've worked in...'

Staffing levels were good and appropriate to ensure people's needs were met in a safe, timely and consistent way... staff said, 'We have enough staff working on each shift.'

Staff training went above and beyond the basic and mandatory training courses. It included higher level training, specific to meeting the needs of the people they supported.

Staff told us the leadership, vision and management of the service was exceptional and contributed to the positive, open and empowering culture within the service for people and staff.

The provider established a relationship with the Psychology department of Kingston University... activities delivered together with local schools, colleges and universities... community projects such as gardening with the local council.