Last updated: 9 February 2026
"Staff feel listened to by good management and enjoy high morale with strong teamwork, although staffing and training need attention."
People told us they felt safe... Staff understood their responsibilities in relation to safeguarding... Medicines were stored securely... The registered manager reviewed accident and incident reports on a monthly basis.
One member of staff told us... '[registered manager] is really good, you feel listened to' and 'The morale is good, I love it, we all work together.'
There were consistently enough staff to meet people's needs. Staff rotas showed staffing levels were increased to facilitate people's appointments and outings.
Staff received regular training relevant to their role. Training was delivered online and staff had to complete workbooks for each course.
Staff spoke positively about how the home was run, one member of staff told us, '[registered manager] is really good, you feel listened to' and 'The morale is good, I love it, we all work together.'
People were also supported to take part in their local community... local work skills group... theatre trips in London... local charities which provided social leisure and learning opportunities.
AI Generated
Last inspected: May 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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