Working at Cranlea
1 Kingston Park Avenue, Newcastle Upon Tyne, NE3 2HB
Operated by Anchor Hanover Group
39 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.1/10
Key Finding
"Supportive management and a happy, loyal team, but basic activities and adequate staffing."
Safety & Risk
7/10
✓
Per 2020 comprehensive inspection: Accidents and incidents continued to be fully investigated and lessons learned shared with staff; Per 2021: Staff demonstrated good knowledge of safely supporting people with COVID-19.
Staff Culture
7/10
✓
Per 2020 comprehensive inspection: A staff member said, 'I love it here. I wouldn't dream of going anywhere else.'
Staffing Levels
5/10
!
Per 2020 comprehensive inspection: There was enough staff to safely support people.
Training & Dev
6/10
✓
Per 2020 comprehensive inspection: Staff were provided with regular refresher training and supervisions.
Management
7/10
✓
Per 2020 comprehensive inspection: Staff commented, 'We can talk anything to [registered manager]. He listens and tries to help. He cares about us and them.'
Programmes
4/10
!
Per 2020 comprehensive inspection: We received mixed reviews about the activities offered. People commented, 'I would like more activities to join in with. It gets a bit boring in here.'
Points to consider
Activities are basic with some residents saying it's boring and they want more to do.
Per 2020 comprehensive inspection: People commented, 'I would like more activities to join in with. It gets a bit boring in here.'
Staffing is adequate for safety but nothing special, no details on team stability or agency use.
Per 2020 comprehensive inspection: There was enough staff to safely support people.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews