Working at Cranford Grange

Carers have enough shifts covered most days but residents often wait a while for help and there are lots of new staff getting up to speed.

People told us, 'Today is a long wait...'; 'they are very short on staff recently and there has been lots of new ones'; A relative commented, '(name) can be waiting quite a while...'

Training includes standard inductions and the Care Certificate plus some required topics but nothing specialist or funded qualifications to build skills.

New staff completed a robust induction to their role, including shadowing and training. Staff were required to complete The Care Certificate. The provider had introduced new training around learning disability and autism.

One safeguarding concern was dealt with inside the home first instead of being reported properly right away.

we found an example where a concern had been identified and dealt with internally, but in the registered manager's absence had not been reported through usual procedures. The registered manager took action to review and report this retrospectively.