Working at Cranbourne House

Staff do not always record incidents or risks properly, and managers do not always check them quickly enough, so problems might not get fixed fast.

Staff were inconsistent in how they recorded events. Managers investigated incidents which were recorded on incident report forms, but this was not always done quickly enough.

Some refresher training like positive behaviour support is overdue, so staff might not be fully up to date on key skills.

Training records showed some refresher training such as positive behaviour support was overdue.

High staff turnover means lots of new faces and the team feels less settled.

some concerns were raised about the high turnover... There are a lot of new staff in post.