Working at Cramlington House
Bassington Avenue, Cramlington, NE23 8AD
Operated by Cramlington House Limited
63 bedsResidential homes
Workplace Score
5.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.1/10
Key Finding
"Staff feel supported with good morale and strong safety measures, but no permanent manager yet and adequate staffing hold it back."
Safety & Risk
8/10
✓
People received care and support in a safe environment. Any identified risk to people had been assessed to keep people safe. We were assured that the provider was preventing and controlling infection effectively.
Staff Culture
6/10
✓
Staff reported morale was good and they were fully supported in their role.
Staffing Levels
5/10
!
There was enough staff on duty to support people with their individual needs.
Training & Dev
/10
✕
Management
2/10
✕
The service had a new manager who was in the process of registering with the Care Quality Commission. This means that the provider was legally responsible for how the service is run and for the quality and safety of the care provided.
Programmes
/10
✕
Points to consider
No permanent manager in place yet, so the provider is running the home.
The service had a new manager who was in the process of registering with the Care Quality Commission. This means that the provider was legally responsible for how the service is run.
Staffing is adequate but nothing special, no details on agency use or staff retention.
There was enough staff on duty to support people with their individual needs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews