Working at Craigielea Nursing Home
739 Durham Road, Gateshead, NE9 6AT
Operated by Solehawk Limited
60 bedsNursing homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.7/10
Key Finding
"Staff feel well supported by approachable management in an upbeat culture with safe medicines, but some agency staff reliance and medication errors need fixing."
Safety & Risk
7/10
✓
Medicines safe with audits identifying/acting on errors; safeguarding policies up to date, prompt action on incidents, risk reviews in place.
Staff Culture
7/10
✓
Atmosphere upbeat and relaxed; staff felt well supported, open auditing, able to speak up.
Staffing Levels
6/10
✓
Sufficient staff on duty to ensure safe care; leadership worked hard to reduce agency reliance and employ permanent staff.
Training & Dev
/10
✕
Not covered in 2023 focused inspection; 2018 report exceeds 2-year recency limit.
Management
7/10
✓
Registered manager approachable, surveyed people/relatives/professionals, made positive changes, staff felt well supported and able to speak up.
Programmes
/10
✕
Not covered in 2023 focused inspection; 2018 report exceeds 2-year recency limit.
Points to consider
Still relying on some agency staff while hiring more permanent ones.
The leadership team worked hard to reduce the reliance on agency staff and to employ staff on a permanent basis.
Medication audits sometimes find individual errors that need fixing.
Regular auditing was in place and identified individual errors and areas for improvement, which were acted on.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews