Last updated: 10 February 2026
"Enough staff to meet needs and safe resident support, but the manager lacks presence and support for staff with some medicine protocols needing improvement."
People were supported safely. Staff had a good understanding of how to protect people from the risk of abuse. However, some medicine protocols needed improving.
Staff told us they did not always feel supported by the registered manager. Another staff member said, '[registered manager] is nice but feel like they sit back a bit...'
Sufficient staff were deployed to meet people's needs. Staffing numbers were determined using a dependency tool.
Staff felt the registered manager needed to be more supportive and present within the care home. One staff member told us, 'I feel like [registered manager] needs to be out on the floor more...'
Staff say the manager stays in the office too much and is not supportive enough.
Staff felt the registered manager needed to be more supportive and present within the care home. One staff member told us, 'I feel like [registered manager] needs to be out on the floor more, [registered manager] seems to be in the office all the time...'
Some staff feel the manager does not support them well or get involved enough.
Staff told us they did not always feel supported by the registered manager. One staff member told us, '[registered manager] is nice but feel like they sit back a bit, don't think [registered manager] approaches things like you should.'
As-needed medication instructions lack full details and some risk records are hard to find fast.
Protocols for PRN medicines (as required medicines) were not always robust enough. Staff knew people well and understood their risks... but records were not always easily located.
AI Generated
Last inspected: April 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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