Working at Cragston Court Rehabilitation Service
Sunnyway, Newcastle Upon Tyne, NE5 3SD
Operated by Partnerships in Care 1 Limited
20 bedsNursing homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.8/10
Key Finding
"Safe medicines management, high staff morale and sufficient staffing, but no registered manager in place."
Safety & Risk
8/10
✓
All aspects of medicines management were safe, including storage and disposal, administration and ongoing monitoring. Accidents and incidents were meaningfully analysed.
Staff Culture
6/10
✓
Staff morale was high and the team worked well together. All staff confirmed the management of the service was open, collaborative and approachable.
Staffing Levels
6/10
✓
There were sufficient staff to ensure people were safely supported.
Training & Dev
6/10
✓
Staff received a range of mandatory training, which was refreshed regularly and appropriate to the needs of people who used the service. Training was well monitored and managed.
Management
3/10
✕
The service did not have a registered manager in place at the time of inspection. The new manager was able to demonstrate they had begun the registration process with CQC.
Programmes
6/10
✓
Activities were meaningful and varied and planned with people's involvement. All staff helped organise and deliver these.
Points to consider
No permanent manager registered yet, so leadership stability is uncertain.
The service did not have a registered manager in place at the time of inspection.
No dedicated activities coordinator, so staff fit activities around routine care.
The service did not have an activities co-ordinator in place but rather all staff knew it was their responsibility to encourage and take part in activities.
Only standard mandatory training, no specialist courses or funded qualifications mentioned.
Staff received a range of mandatory training, which was refreshed regularly and appropriate to the needs of people who used the service.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews