Working at Crabwall Hall
Parkgate Road, Chester, CH1 6NE
Operated by Crabwall Claremont Limited
38 bedsResidential homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.0/10
Key Finding
"Approachable leadership fosters a supportive family-like culture, but staffing just meets needs without strong retention and training stays basic."
Safety & Risk
7/10
✓
Medication systems were safely managed. Risks faced by people from their health conditions and the environment had been reviewed and were up to date. The home had processes in place for the identifying, reporting and investigation of potential safeguarding incidents.
Staff Culture
7/10
✓
Relatives told us, 'They [staff] have created a wonderful and family-like atmosphere' and 'they [staff] are wonderful'. Staff considered the registered manager to be approachable and supportive to them.
Staffing Levels
5/10
!
People told us, 'There is always enough staff around' and 'There is always someone who is available to help me if I need them'. Rotas were available confirming that appropriate staffing levels were maintained to meet people's needs.
Training & Dev
5/10
!
Per 2018 comprehensive inspection: All staff had completed an induction and had undertaken training to meet the requirements of their role. Staff had regular supervision and attended staff meetings.
Management
7/10
✓
People told us they knew who the registered manager was and saw them as approachable and providing a well led service. Staff also considered the registered manager to be approachable and supportive to them.
Programmes
5/10
!
Per 2018 comprehensive inspection: Daily activity sessions are planned a month in advance... consist of board games, films, bingo, newspaper review, sherry and socialising, relaxation classes and exercise classes. Some residents went swimming each week locally.
Points to consider
Staff numbers meet people's needs but nothing more, with no word on staff sticking around long-term or using agency workers.
Staff levels met the needs of people and staff worked to ensure that the needs of people were the focus of their work. Rotas were available confirming that appropriate staffing levels were maintained
Just standard induction and basic training, no specialist courses or help with qualifications.
Per 2018 comprehensive inspection: All staff had completed an induction and had undertaken training to meet the requirements of their role. Staff had all undertaken essential training that had included people handling, health and safety, fire safety and nutrition.
Some regular activities like bingo, quizzes and trips out but no special programmes to mix up the daily routine.
Per 2018 comprehensive inspection: activities consist of board games, films, bingo, newspaper review, relaxation classes and exercise classes. People described going out into the community and visiting local places
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews