Last updated: 10 February 2026
"Staff benefit from strong training and feel well supported, but no permanent manager and issues with hidden medicines need attention."
Some additional information was required in relation to medicines administered covertly; recommendation made for pharmacist advice.
Staff told us they felt well supported... staff confirmed managers and senior staff were approachable and supportive.
There were enough skilled and experienced staff deployed to meet people's needs and choices and to support the smooth running of the service.
Staff had received training in dementia care (Butterfly Approach), positive behaviour support, physical intervention compliant with RRN standards; senior staff completing nursing associate degree, nurses supported for CPD.
The registered manager was absent from the service so interim management arrangements were in place and working well.
Activities coordinator arranging external entertainers, outings, gardening, flower arranging, singing; app used for activity updates during pandemic.
No permanent manager on site, just interim arrangements in place.
The registered manager was absent from the service so interim management arrangements were in place and working well.
Some problems giving hidden medication without full pharmacist checks.
Some additional information was required in relation to medicines administered covertly (hidden in food or drink). We have made a recommendation in relation to the covert administration of medicines.
Staffing is adequate with enough staff to meet needs, but no details on low agency use or strong team stability.
The service was staffed accordingly so people's needs were met... There were enough skilled and experienced staff deployed.
AI Generated
Last inspected: October 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp