Working at Coxley House
28 Bow Road, London, E3 4LN
Operated by Hestia Housing and Support
13 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.2/10
Key Finding
"Staff feel supported by approachable managers in a positive environment with strong infection control, although COVID-related staffing pressures needed special measures."
Safety & Risk
9/10
✓
We were assured that the provider was preventing visitors from catching and spreading infections, meeting shielding rules, admitting safely, using PPE effectively, accessing testing, promoting safety through hygiene, managing outbreaks, with up-to-date policy; staff had ongoing IPC training and lessons learnt workshop.
Staff Culture
8/10
✓
Staff told us they felt incredibly supported in their role and highlighted the positive working environment the management team created.
Staffing Levels
5/10
!
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.
Training & Dev
/10
✕
Management
8/10
✓
Staff told us they felt incredibly supported... 'They have been tremendous and are very approachable. Even when they are not on shift they check how we are doing... 100% confidence in the managers.'
Programmes
/10
✕
Points to consider
Staffing was adequate but COVID-related staff pressures needed special measures to manage.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews