Working at Coxhill Manor Nursing and Residential Home
Station Road, Woking, GU24 8AU
Operated by Aria Healthcare Group LTD
52 bedsNursing homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.3/10
Key Finding
"Staff praised strong leadership and felt supported in a positive culture, but unsafe storage of drink thickeners created choking risks."
Safety & Risk
5/10
!
Risks to people were not always managed safely. Prescribed drink thickening agents were not always stored safely which put people at risk of choking if they ingested the thickener.
Staff Culture
7/10
✓
Through our observations and speaking with staff, the registered manager, staff, nurses and provider it was clear that there was a positive culture at Coxhill Manor. One staff member said 'I feel totally supported by [registered manger]'.
Staffing Levels
6/10
✓
We observed, and staffing rotas showed planned staffing levels were being achieved. One person told us 'All the staff are nice, and I think the numbers are just about right'.
Training & Dev
6/10
✓
All staff completed an induction programme when they started work. There was a comprehensive training programme to ensure staff had the necessary skills to meet people's individual needs. Staff had the opportunity to discuss their training and development needs at regular supervision and appraisals.
Management
7/10
✓
Staff were positive about the skills and leadership of the registered manager. A member of staff said, 'I enjoy it, Coxhill is great place to work. (nurses) and [registered manager] are brilliant'.
Programmes
6/10
✓
The service had a wide range of activities available for people to engage with, from speaking to people and observing staff it was clear that activities were person centred and meaningful. Activities were run by activities coordinators.
Points to consider
Drink thickeners were stored where people could reach them, risking choking especially for those with dementia.
Prescribed drink thickening agents were not always stored safely which put people at risk of choking if they ingested the thickener.
Staff numbers are just about right but nothing special, no info on low agency use or staff staying long-term.
One person told us 'All the staff are nice, and I think the numbers are just about right'.
Only standard training and supervisions, no specialist courses or funded qualifications.
There was a comprehensive training programme to ensure staff had the necessary skills to meet people's individual needs. Staff had the opportunity to discuss their training and development needs at regular supervision and appraisals.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews