Working at Cow Lees Care Home

Medication records miss things like cream applications and wrong doses for constipation, so you end up double-checking meds a lot more.

Both included gaps and days where the cream was only recorded as being applied once. This medicine had been given as a fixed dose only once a day for at least 2 months despite the person suffering from periods of constipation.

Agency workers help cover shifts and there are lots of new staff still learning, so the team feels a bit unsettled.

agency staff supporting when required. 'We have a lot of new staff. They're learning.'

Managers do not oversee checks well enough, so problems build up and you spend time fixing overlooked issues.

Where checks were delegated to others, there was limited or no oversight to ensure those checks were completed or accurate. The provider remains in breach of the regulation relating to good governance.