Working at Courtlands Care Home
Rosudgeon, Penzance, TR20 9PN
Operated by Willbern Care Limited
35 bedsResidential homes
Workplace Score
7.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.5/10
Key Finding
"Stable staffing with no agency use, positive culture and strong safety, but activities lack specialist programmes and tech for more variety."
Safety & Risk
8/10
✓
We were assured the service were following safe infection prevention and control procedures to keep people safe... We found no concerns in respect to the provider's response to the Covid -19 pandemic, or in general regarding standards of quality and safety.
Staff Culture
8/10
✓
The registered manager said she was "really lucky", to have such good staff and she commented that, "They are brilliant." Per 2018: Staff told us they enjoyed working at the service. Comments included; "It's a great team here, it's a really nice place to work"
Staffing Levels
8/10
✓
The registered persons had employed additional care staff, and this had resulted in no agency or bank staff being used so far in 2020. The registered manager said staff sickness throughout the period of the pandemic had been minimal.
Training & Dev
7/10
✓
Per 2018 comprehensive inspection: Staff completed a range of training to help ensure they could meet people's needs... Some staff had received additional training in areas specific to people's needs. For example, dementia and end of life care. Staff told us they felt supported by managers and they received annual appraisals. They had regular supervisions.
Management
7/10
✓
Per 2018 comprehensive inspection: There were clear lines of accountability and responsibility within the service. The registered manager had recently gained registration with CQC. They worked closely with the deputy manager and administration team.
Programmes
6/10
✓
The service was providing a range of social activities for people... The service had dedicated activities staff to provide one to one, and group activities. Some outings... Per 2018: There were designated staff supporting people called the 'Meaningful Occupation Team'... Activities included, group games and exercises. There were also music sessions and singing sessions.
Points to consider
Activities include group games, music, one-to-ones and some outings run by a dedicated team, but no specialist programmes or tech to make the role more varied and fulfilling.
Per 2020: dedicated activities staff to provide one to one, and group activities. Some outings... Per 2018: 'Meaningful Occupation Team'... group games and exercises... music sessions and singing sessions... reading or hand massage.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews