Working at Courtland Lodge
Courtlands Close, Watford, WD24 5GW
Operated by Quantum Care Limited
60 bedsResidential homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.3/10
Key Finding
"Staff feel supported by hands-on management and each other with strong safety, but regular agency staff and staff-volunteer activities without a dedicated coordinator hold it back."
Safety & Risk
8/10
✓
Risks to people and staff in relation to their health, safety and wellbeing had been thoroughly assessed. Each person had a personalised risk assessment in place which considering all factors that may make them at disproportionate risk from COVID-19.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Staff felt supported by the management team and by each other, there was a real sense of team work. Staff felt valued and listened to by the manager.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: People and relatives confirmed there were enough staff in the home to meet people's needs. There were regular meetings held for agency staff to give updates and guidance.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: All new staff received inductions and undertook the Care Certificate training which supports staff to develop and demonstrate key skills, knowledge, values and behaviours.
Management
7/10
✓
Per 2019 comprehensive inspection: Staff told us the manager led from the front, often working on the floor and being a positive example for them. Staff felt listened to and told us the manager's door was always open if they needed support.
Programmes
5/10
!
Per 2019 comprehensive inspection: There were a range of activities going on daily for people to enjoy. One person said, 'I'll join in anything like a general knowledge quiz. There's lots to do'. A relative said dogs come in.
Points to consider
Enough carers on shift but agency staff are used regularly.
Per 2019 comprehensive inspection: There were regular meetings held for agency staff to give updates and guidance.
Activities happen daily like quizzes and pet visits but run by staff volunteers with no dedicated coordinator.
Per 2019 comprehensive inspection: There was also a group of staff who volunteered their free time to provide activities and fun for people who lived at Courtland Lodge.
Training covers basics like the care certificate but no specialist courses or funded qualifications.
Per 2019 comprehensive inspection: Staff received appropriate training and were supported to develop. One person told us, 'The training was good, I completed my care certificate.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews