Last updated: 9 February 2026
"Supportive hands-on management, positive culture and good training, but basic activities and uncertain staff retention hold it back."
Assessments were in place to identify and manage risks. The provider had undertaken regular reviews of accidents and incidents. Staff understood what constituted abuse.
'There's definitely a positive atmosphere here. The support is there. We have supervisions. It's an enabling environment.' Staff felt able to approach the provider to discuss ideas.
'There were sufficient and suitably skilled staff at the service to support people with their needs.' 'The workload is fair. We can call [the provider] for backup if needed.'
Per 2020 comprehensive inspection: 'Staff were encouraged and supported to complete national vocational qualifications in health and social care.' Staff received regular supervision and appraisal; 2021 confirms specialist training in learning disability awareness and autism.
Staff told us they felt supported by the management team. '[Registered manager] is excellent. [Registered manager] is very hands-on and knows everyone individually.'
Per 2020 comprehensive inspection: 'People told us they were supported to do what they liked, such as going out in the community, swimming, cycling or visiting friends. For example, three people had been supported to attend a local disco.'
Staff numbers are enough with fair workloads and backup when needed, but no details on low staff turnover or a long stable team.
There were sufficient and suitably skilled staff at the service to support people with their needs. The workload is fair. We can call [the provider] for backup if needed.
No activities coordinator or special programmes, just basic outings like swimming, disco and day centre visits, so the role is mostly everyday care.
Per 2020 comprehensive inspection: People told us they were supported to do what they liked, such as going out in the community, swimming, cycling or visiting friends. For example, three people had been supported to attend a local disco.
AI Generated
Last inspected: September 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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