Last updated: 9 February 2026
"Supportive new manager and family-like team culture, but heavy agency staff use and few activities for residents hold it back."
Safeguarding investigations... referrals made... Risks had been assessed... Medicines managed but improvements required and actioned immediately
Per 2021 comprehensive inspection: 'It's like one big family here and there's a good morale. I feel supported.' Newer report: staff meetings where views can be expressed
'Enough staff to look after people.' However... 'we rely on agency staff a lot'
Per 2021 comprehensive inspection: 'Staff told us the induction programme and training helped... Any gaps... refresher training arranged.' Newer report notes medicines training gap: 'one staff record for theory training had not been completed'
Staff were positive about the new manager... '[Manager] is a good manager... making changes... it is a team, all staff are involved'
Per 2021 comprehensive inspection: 'people engaged in activities... drawing and knitting... supported to visit Blackpool.' Newer relative: 'There is nothing for the residents'
Staffing is adequate but relies on agency workers a lot, so it might feel stretched at busy times like meals.
'we rely on agency staff a lot and... Another member of staff around meal-times would be good.'
Training is standard with some gaps like incomplete medicines theory training.
one staff record for theory training had not been completed in full.
No structured activities programme or coordinator, so the role is mostly routine care with basic engagement.
'There is nothing for the residents'
AI Generated
Last inspected: January 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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