Working at Courtfield Lodge
81A Marians Drive, Ormskirk, L39 1LG
Operated by Flightcare Limited
70 bedsResidential homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.4/10
Key Finding
"Supportive new manager and family-like team culture, but heavy agency staff use and few activities for residents hold it back."
Safety & Risk
6/10
✓
Safeguarding investigations... referrals made... Risks had been assessed... Medicines managed but improvements required and actioned immediately
Staff Culture
6/10
✓
Per 2021 comprehensive inspection: 'It's like one big family here and there's a good morale. I feel supported.' Newer report: staff meetings where views can be expressed
Staffing Levels
5/10
!
'Enough staff to look after people.' However... 'we rely on agency staff a lot'
Training & Dev
5/10
!
Per 2021 comprehensive inspection: 'Staff told us the induction programme and training helped... Any gaps... refresher training arranged.' Newer report notes medicines training gap: 'one staff record for theory training had not been completed'
Management
6/10
✓
Staff were positive about the new manager... '[Manager] is a good manager... making changes... it is a team, all staff are involved'
Programmes
4/10
!
Per 2021 comprehensive inspection: 'people engaged in activities... drawing and knitting... supported to visit Blackpool.' Newer relative: 'There is nothing for the residents'
Points to consider
Staffing is adequate but relies on agency workers a lot, so it might feel stretched at busy times like meals.
'we rely on agency staff a lot and... Another member of staff around meal-times would be good.'
Training is standard with some gaps like incomplete medicines theory training.
one staff record for theory training had not been completed in full.
No structured activities programme or coordinator, so the role is mostly routine care with basic engagement.
'There is nothing for the residents'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews