Working at Court View
23 Parkfield Road, Bristol, BS16 9PN
Operated by Milestones Trust
5 bedsResidential homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.0/10
Key Finding
"Positive staff culture and good team morale with enough staffing and training, but missing risk plans and overdue safety checks hold it back."
Safety & Risk
5/10
!
Risks to people were not always appropriately managed. A recent admission into the service did not have risk assessments in place... Some health and safety checks such as fire doors had not been checked since September 2022.
Staff Culture
7/10
✓
The registered manager promoted a positive staff culture. Staff said they worked well as a team. One staff member told us, "We work well as a team. Staff morale is very good".
Staffing Levels
6/10
✓
People and staff told us there were enough staff on duty. One staff member told us, "Currently, there are enough staff to support people and the system works well." Agency staff were used only when required.
Training & Dev
6/10
✓
Staff had undertaken the necessary training and skills to carry out their role effectively. Staff completed regularly training and there were systems in place to ensure updates are completed in a timely manner.
Management
6/10
✓
The registered manager promoted a positive staff culture. Staff said they worked well as a team. One staff member told us, "We work well as a team. Staff morale is very good".
Programmes
5/10
!
People and relatives told us they had choice, control, and independence to carry out activities within the home and in the community. The service took part in community events, competitions, and festivals.
Points to consider
Risk plans were missing for a new resident and fire door checks were overdue for months, even though sorted quickly.
Risk assessments were not in place for a person that had moved to the service in December 2022... Some health and safety checks such as fire doors had not been checked since September 2022
No activities coordinator or special programmes, just community outings and events to vary the day.
People and relatives told us they had choice, control, and independence to carry out activities within the home and in the community. The service took part in community events, competitions, and festivals.
Staffing is enough but calls on agency sometimes when regular staff cannot cover.
We were told existing staff would be contacted to cover shifts in circumstances such as sickness and annual leave, and agency staff were used only when required.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews