Working at Court House Residential Home
Station Road, Cullompton, EX15 1BE
Operated by Court House Care Services (Devon) Ltd
33 bedsResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Accessible managers, good training and supervision, plus warm staff interactions, but understaffing means slow buzzer responses and less time chatting with residents."
Safety & Risk
6/10
✓
Staff stored medicines securely and safely, and followed medicine processes... As required medicines (PRN) were received but not always clearly recorded. This was raised with the registered manager and immediate improvements were made.
Staff Culture
6/10
✓
We observed lovely interactions between people living at the service and staff. This was confirmed by visiting professionals who also commented how staff had the right manner.
Staffing Levels
4/10
!
People felt staff were not always able to respond in a timely way to call bells or had time to talk with them due to the service being understaffed. Most staff told us they wished there were more staff employed at the service.
Training & Dev
6/10
✓
Several staff told us how good they thought their training was... Staff received the support they needed to deliver safe care. Staff received quarterly supervision, we saw written evidence of these having taken place.
Management
7/10
✓
Managers were accessible to staff. A member of staff said, “The office is open at any time”. External professionals spoke positively about the management at the service.
Programmes
5/10
!
Activities were provided which people had access to. There were varied activities available on a weekly basis.
Points to consider
Staffing is stretched so help buzzers aren't always answered quickly and you don't get much time to chat with residents.
People ... felt staff were not always able to respond in a timely way to call bells or had time to talk with them due to the service being understaffed. Most staff told us they wished there were more staff employed.
Only weekly varied activities mentioned with no dedicated coordinator or special programmes, so the job is mostly routine personal care.
Activities were provided which people had access to. There were varied activities available on a weekly basis.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews