Last updated: 10 February 2026
"Strong leadership and supportive culture keep staff valued and care safe, but basic activities without a structured programme and mixed staffing feedback hold it back."
We found no concerns about the safety of care provided. Incidents and accidents had been reported, investigated and lessons learned shared with staff
Staff felt supported to give feedback and were treated equally, free from bullying or harassment
There were enough staff on duty to meet people’s needs. However, feedback from people and their relatives was mixed regarding this area
Staff received regular training and updates, and records showed training compliance was high
Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback
Activities took place during our time on site; we saw some activities were tailored to people’s individual preferences, but not all
Only basic activities like singing for some people, no structured programme or coordinator, so the role is mostly routine personal care.
Activities took place during our time on site; we saw some activities were tailored to people’s individual preferences, but not all
Staffing is adequate but some relatives feel there are not enough staff at times for quicker help or outings.
feedback from people and their relatives was mixed regarding this area of care, with some expressing a view there were not enough staff at times on shift to meet people’s needs in a timely manner
Only standard training with high completion rates, no specialist courses or funded qualifications mentioned.
Staff received regular training and updates, and records showed training compliance was high
AI Generated
Last inspected: October 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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