Last updated: 9 February 2026
"Strong training and a positive team culture, but agency staff cover gaps and more team meetings are needed."
Per 2022: We were assured the provider was making sure infection outbreaks can be effectively prevented or managed, using PPE effectively; per 2019: Staff had good understanding of safeguarding, confident to raise concerns; medicines safely administered by nurses; incidents reviewed for learning.
Per 2019 comprehensive inspection: One staff told us, 'The team are great here and we all work well together. We love getting to know the residents'; 'It's like a family home here'.
Per 2019 comprehensive inspection: People were supported by enough staff to meet their needs. Staff told us that agency staff would be used to cover any shortfalls in the event regular staff were not available.
Per 2019 comprehensive inspection: The provider had sponsored a carer with an overseas nursing qualification to attend a conversion course to become a registered nurse in the UK; staff attending 'train a trainer' courses; regular supervision and appraisals.
Per 2019 comprehensive inspection: People, visitors and staff told us the provider was approachable and open to discuss any concerns; per 2022: The registered manager had a methodical and organised approach to recording individuals COVID-19 vaccination status.
Per 2019 comprehensive inspection: Designated activities coordinators and a holistic therapist provided a range of activities including group sessions, one-to-one hand massages, knitting groups, fetes and religious services.
Staffing is adequate but they use agency staff to cover gaps when regular staff are off.
Per 2019 comprehensive inspection: Staff told us that agency staff would be used to cover any shortfalls in the event regular staff were not available.
Staff feel they could use more team meetings to feel better supported.
Per 2019 comprehensive inspection: Staff told us they felt they would benefit from more team meetings; the provider told us they would explore this further.
AI Generated
Last inspected: December 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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