Working at Country Court
North Country Court, Hull, HU9 3TQ
Operated by Pearl Dusk Limited
34 bedsResidential homes
Workplace Score
4.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.5/10
Key Finding
"Staff work collaboratively with sufficient levels and a positive culture, but no permanent manager and medication safety issues weaken it."
Safety & Risk
3/10
✕
Medication systems were in place, but oversight and documentation required improvement. As and when required medication protocols lacked detail, body maps were incomplete, and medication administration records (MAR) charts were confusing.
Staff Culture
6/10
✓
Staff spoke positively about teamwork and valued the acting manager and deputy manager, describing them as supportive and approachable.
Staffing Levels
6/10
✓
Staffing levels were sufficient to meet people’s needs, and staff were observed to work collaboratively and prioritise people’s safety.
Training & Dev
5/10
!
Training compliance was largely good, and staff had completed the necessary courses to carry out their roles safely.
Management
2/10
✕
There has been no registered manager in post for over 18 months, which was a breach of registration conditions.
Programmes
3/10
✕
Activities were available, though mainly on a one-to-one basis, with occasional group sessions when entertainers visited.
Points to consider
No permanent manager in post for over 18 months means leadership from the top is weak and unresponsive.
There has been no registered manager in post for over 18 months, which was a breach of registration conditions.
Medication records are confusing with errors audits miss, and some staff do not clean hands properly.
MAR charts were confusing... some staff did not correctly sanitise their hands.
Only basic one to one activities and occasional entertainers, so days lack variety beyond routine care.
Activities were available, though mainly on a one-to-one basis, with occasional group sessions when entertainers visited.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2024
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews