Last updated: 9 February 2026
"Staff feel well supported by management, love their jobs and receive good training, but missed safeguarding reports and incomplete medicines paperwork need fixing."
The provider confirmed during a recent review of incident information they had identified an incident that had not been reported to the local authority safeguarding team as required. Documentation in relation to some medicines required improvement.
Without exception staff told us they loved their jobs. All the staff spoken with were committed, enthusiastic, and felt valued and appreciated.
Our observations showed there were enough staff to safely meet people’s needs and respond to their requests. Staff raised no concerns about staffing levels.
Staff were well trained and competent in their jobs. Staff received training, which enabled them to feel confident in meeting people’s needs. Staff told us the provider encouraged them to be innovative and empowered them to access additional training and professional development.
Staff told us they felt well supported by the management team. Staff said the registered manager was a kind, caring and compassionate person and always made time for people to voice their thoughts and concerns.
They missed reporting one safeguarding incident to the local authority at first, and medication paperwork like body maps and room temperatures was not always complete.
identified an incident that had not been reported to the local authority safeguarding team as required... documentation required improvement. For example, body map documentation was not always in place. Some people were prescribed medicines on an 'as and when' required basis, but protocols... lacked detail and we found room temperatures were not always recorded consistently.
Staffing is adequate with enough people on shift but recruitment files had gaps that needed immediate fixes.
we found gaps in recruitment records. The registered manager was responsive to the concerns raised and immediate action was taken for the records identified and a review of other records was to be completed.
AI Generated
Last inspected: December 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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