Working at Coumes Brook Home Limited

They missed reporting one safeguarding incident to the local authority at first, and medication paperwork like body maps and room temperatures was not always complete.

identified an incident that had not been reported to the local authority safeguarding team as required... documentation required improvement. For example, body map documentation was not always in place. Some people were prescribed medicines on an 'as and when' required basis, but protocols... lacked detail and we found room temperatures were not always recorded consistently.

Staffing is adequate with enough people on shift but recruitment files had gaps that needed immediate fixes.

we found gaps in recruitment records. The registered manager was responsive to the concerns raised and immediate action was taken for the records identified and a review of other records was to be completed.