Working at Cottingley Hall Care Home
Bradford Road, Bingley, BD16 1TX
Operated by Bupa Care Homes (BNH) Limited
40 bedsNursing homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.2/10
Key Finding
"Suitable staffing, good training and positive family culture, but no registered manager and unsafe medicines management hold it back."
Safety & Risk
4/10
!
Medicines were not always managed safely. Repositioning records for 2 people were not consistently completed in line with the requirements detailed in their care records.
Staff Culture
6/10
✓
There was a positive and open culture at the service. One staff member told us, 'We are like 1 big family, that's what I love about working here, we are a good team.'
Staffing Levels
6/10
✓
The manager ensured there were sufficient numbers of suitable staff. Staffing levels were observed to be suitable and we saw a high staff presence in communal areas on both days of inspection.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: staff completed a range of mandatory training and other training specific to the needs of the people they supported. Staff told us they received the training needed to carry out their roles effectively.
Management
3/10
✕
At the time of our inspection there was not a registered manager in post responsible for overseeing the regulated activities in the service. There had been some changes to the management team which led to a lack of effective leadership at provider level.
Programmes
5/10
!
Per 2018 comprehensive inspection: activities co-ordinator provided a wide range of activities both in house and in the local community, including music therapy, poetry, talks and trips.
Points to consider
No permanent manager in place, and company leaders missed key care problems due to weak oversight.
there was not a registered manager in post... governance arrangements had failed to identify all of the shortfalls we found on inspection
Medication safety issues like unclear cream instructions and incomplete repositioning records put people at risk.
Medicines were not always managed safely... repositioning records for 2 people were not consistently completed
No details of specialist activities or creative programmes, so days are mostly routine personal care.
Per 2018 comprehensive inspection: range of leisure activities including music therapy and community trips, but no named specialist programmes or innovations
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews