Working at Cottenham Court Care Home
High Street, Cambridge, CB24 8SS
Operated by Bupa Care Homes (CFChomes) Limited
62 bedsNursing homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.7/10
Key Finding
"A friendly supportive team with strong management and training, but inconsistent staffing causes waits for residents and agency use."
Safety & Risk
7/10
✓
2021 targeted inspection: Assured on preventing infections, PPE use, testing, social distancing, outbreak management. Per 2017: Medicines managed safely with audits and competencies; lessons from incidents shared at meetings.
Staff Culture
8/10
✓
Per 2017 comprehensive inspection: Staff told us 'It's a nice team to work with. It's friendly and everyone wants to make sure the residents are happy and safe'; staff worked well together in a mutually supportive way.
Staffing Levels
5/10
!
Per 2017 comprehensive inspection: 'There were sufficient staff' but 'people had mixed views about the staffing levels'; one said 'there aren't enough of them... sometimes I have to wait' up to 15-30 minutes, agency staff mentioned.
Training & Dev
7/10
✓
Per 2017 comprehensive inspection: Structured induction with Care Certificate and shadowing, range of courses like catheterisation and venepuncture, support for NVQ levels, regular supervision described as helpful.
Management
7/10
✓
Per 2017 comprehensive inspection: The registered manager was well known to, and liked by, everyone we spoke with; staff said 'They are a good manager. They listen to what your concerns are' and felt always listened to with a positive culture.
Programmes
6/10
✓
Per 2017 comprehensive inspection: Monthly programme with activities coordinator, hobbies and craft days, quizzes, films, boules, exercise with Mr Motivator, outings for shopping and afternoon tea.
Points to consider
Staff numbers are enough to meet needs but residents sometimes wait 15 to 30 minutes when ringing the bell, and agency workers cover some shifts.
One person commented, 'Staff work hard; the only thing is there aren't enough of them. When I press the buzzer sometimes they come straight away and sometimes I have to wait.' Another... 'sometimes 15 to 30 minutes...' 'even the agency people'
There is a regular activities programme with quizzes, crafts and outings but no specialist therapeutic methods or innovative partnerships for staff.
Activities included hobbies and craft days, quizzes, films, and boules and roll a ball. People... supported to visit the local area and have afternoon tea and to go shopping.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2017
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews