Working at Cotswolds Rise Residential Care Home
Upper Mill, Swindon, SN5 4FL
Operated by Hartford Care (9) Ltd
66 bedsResidential homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.4/10
Key Finding
"Approachable management and regular training support staff well, but minimal activities and unreliable medicines handling are major weaknesses."
Safety & Risk
4/10
!
Medicines were not always managed safely. We found discrepancies with some stock which the service could not account for.
Staff Culture
6/10
✓
The provider had many systems and processes to support staff wellbeing and promote equality, diversity and inclusion in the workplace. Staff told us the home manager had an ‘open door’ policy.
Staffing Levels
5/10
!
Feedback from people, relatives and staff about staffing numbers was mixed. During this assessment we observed there were enough staff available to meet people’s needs safely.
Training & Dev
6/10
✓
Staff had been recruited safely and were provided with training and support. Refresher training was provided regularly, and more specialist training was provided when needed and appropriate. Staff had supervisions and regular staff meetings.
Management
7/10
✓
Feedback about the management approach was positive. The home manager was approachable and listened to ideas and concerns raised.
Programmes
3/10
✕
Minimal activities mentioned, such as occasional local nursery visits and future virtual reality, with people mostly choosing their own time in communal spaces.
Points to consider
No proper activities programme or coordinator, so the job is mostly routine personal care with little variety.
People spending time doing what they wanted to do at their own pace. All of the communal spaces at the service were being used where we saw people following their own interests.
Medication stock errors that could not be explained mean safety handling is not reliable.
Medicines were not always managed safely. We found discrepancies with some stock which the service could not account for.
Staffing is enough for safety but some staff say they are too busy for social chats and outings.
Some staff told us there was not enough of them to support people socially. Staff wanted time to sit and talk with people more often.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews