Working at Cotswold Lodge
Coast Road, New Romney, TN28 8QY
Operated by Parkcare Homes (No.2) Limited
8 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Strong training and safety with staff feeling valued and stable, but management oversight issues and adequate staffing hold it back."
Safety & Risk
8/10
✓
People were safe and had not been placed at risk of harm. Staff... were proactive in challenging discrimination and raising alerts to the safeguarding team. Risks were appropriately assessed.
Staff Culture
7/10
✓
Several staff in post for many years spoke about how they liked working at the service and felt involved and valued.
Staffing Levels
6/10
✓
Staffing levels were enough for the current number of people in the service. This enabled staff to support people in a relaxed and unrushed manner.
Training & Dev
8/10
✓
All staff completed a programme of training that included specialist areas appropriate to meet the needs of people in the service. For example, positive behavioural support. Opportunities were available for staff to undertake professional vocational care qualifications.
Management
6/10
✓
Staff spoke positively about the registered manager and said they found them supportive and approachable. The service was not always well led
Programmes
6/10
✓
People were supported to lead an active life going out most days if they wanted to. People liked to go to the cinema and bowling, shopping, pub lunches, walks and visits to the local zoo and wildlife centre.
Points to consider
Manager is approachable and supportive but had oversight issues like not notifying regulators about mental capacity paperwork on time.
The registered manager understood the requirement for them to notify CQC of specific events and had done so in all respects apart from Deprivation of Liberty authorisation notifications.
Staffing is adequate for relaxed care but nothing special with no details on retention or agency use.
Staffing levels were enough for the current number of people in the service. This enabled staff to support people in a relaxed and unrushed manner.
Varied outings and hobbies supported but no dedicated activities coordinator or specialist programmes to make the role more creative.
People were supported to lead an active life going out most days if they wanted to. People liked to go to the cinema and bowling, shopping, pub lunches, walks and visits to the local zoo and wildlife centre.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews