Working at Coton Grange

There were safeguarding systems and processes in places that sought to protect people from harm. Staff knew the signs of abuse and what to do if they suspected it... Lessons were learnt when things went wrong. There was an accident and incident policy and these events were recorded, investigated and shared

Staff told us they felt supported by the provider and registered manager... Staff told us they felt they would be listened to by the registered manager and the provider. One person said, 'Staff are very good. They are very quick. They are decent people. They work together very well'

People and relatives told us, and we saw, there were a sufficient number of staff at the service to keep people safe and to monitor the communal areas of the home, throughout our visit. The provider maintained a rota and ensured there were enough staff on shift at all times

Staff received relevant, ongoing training for their roles and the provider monitored this to ensure employees skills were kept up to date. There was an on-site training room... some staff had completed national vocational qualifications in health and social care. Staff received regular meetings with their manager

People and staff thought highly of the registered manager and that the service was well managed. Staff told us they felt supported by the provider and registered manager, with a registered manager who was approachable. The registered manager operated an 'open door' policy

People were encouraged to take part in organised group activities and events around the home. Activities and events were advertised and included exercise sessions, sing-a-longs, games, seasonal and religious events, and trips out and about... regular visitors come in to see people, such as local school groups, hairdressers, volunteers with animals and the library service