Working at Cotman House

Systems were in place designed to keep people safe from abuse and harm. Lessons were learned when incidents had happened to reduce future occurrence

All staff spoken with told us they liked working in the service and was happy there. They spoke about their role in meeting people's needs which demonstrated they were committed

The registered manager told us how the staff team undertook the training required to meet people's needs safely and effectively and this was kept under continuous review

Relatives told us they felt the service was well-led. One relative said, "I have had many conversations with [registered manager]. In my opinion the service is very well led."

Per 2019 comprehensive inspection: We observed people taking part in an armchair exercise activity... people playing golf on a games console. The activities staff member was very patient