Working at Cote House
24 Rowden Hill, Chippenham, SN15 2AG
Operated by Voyage 1 Limited
11 bedsNursing homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.1/10
Key Finding
"Staff feel supported by approachable managers and regular training, but medicines management issues and nurse competence gaps need attention."
Safety & Risk
4/10
!
Per 2019 comprehensive inspection: Systems to check medicines into the service were not always robust. Not all the nursing staff had been assessed as competent to administer medicines.
Staff Culture
6/10
✓
Staff told us they felt supported by the provider, the registered manager and the nursing team. (2020)
Staffing Levels
6/10
✓
People were being supported by sufficient numbers of staff and no agency staff were being used, which meant people were supported by staff that knew them. (2020)
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: Training the provider deemed mandatory was at 97% completed. Supervision for staff was provided regularly and appraisals were available annually.
Management
7/10
✓
[Registered manager] and the nurses are always around for us to talk to. [Registered manager] comes into handover to update us and if there are any issues we can always go and ask her. (2020)
Programmes
6/10
✓
Per 2019 comprehensive inspection: regular services booked to come into the service such as a pet as therapy dog and a reflexologist... supported to join local choir... games, puzzles and massages.
Points to consider
Medicine stocks were not always counted properly when received and some nurses giving medication had not been checked as competent.
Not all medicines had been counted and signed into the service. Current stock levels of medicines were not always recorded... Not all the nursing staff had been assessed as competent to administer medicines. (Per 2019 comprehensive inspection)
Staff numbers are enough to cover shifts with no agency workers but no comments from staff about easy workloads or a stable long-term team.
People were being supported by sufficient numbers of staff and no agency staff were being used. (2020)
Activities include pet therapy, outings and games run by staff but no dedicated coordinator or specialist therapy programmes.
Staff had been encouraged to plan and organise activities... pet as therapy dog and a reflexologist... went out with staff... games, puzzles and massages. (Per 2019 comprehensive inspection)
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews