Working at Cosy Lodge
Westwell Leacon, Ashford, TN27 0EH
Operated by Counticare Limited
7 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.2/10
Key Finding
"Approachble manager and positive staff culture shine through, but recent high staff turnover and lack of innovative activities hold it back."
Safety & Risk
8/10
✓
Risks to people's health, safety and well-being were assessed, and action was taken to remove or reduce the risks. People's medicines were managed safely.
Staff Culture
8/10
✓
A member of staff said, 'I have not been happier in any other job... It's a good place to work. We put the residents first.'
Staffing Levels
6/10
✓
Staff and relatives said there were sufficient staff deployed to meet people's needs and support them to be independent.
Training & Dev
7/10
✓
Staff had completed training to meet people's needs including best practice skills in supporting people with learning disabilities and challenging behaviour. These included positive behaviour support and person-centred support.
Management
8/10
✓
Relatives and staff members spoke highly of the registered manager and told us that they were always available and supportive. They said the registered manager was approachable and sorted out any issues they had.
Programmes
6/10
✓
People had access a range of activities both in the service and the wider community... trips to... cinema, bowling alley, golf course, swimming pools and horse-riding.
Points to consider
Staffing is adequate with enough people on shift, but lots of new staff have joined recently so turnover might be an issue.
Some of the staff had worked at the service for many years. One member of staff said, 'We have had a lot of new staff recently'
Activities are varied with trips and outings, but no specialist programmes or creative innovations to make the role more fulfilling.
People took part in range of activities which they were involved in choosing and enjoyed... trips to places of interest... parks, cinema, bowling alley, golf course, swimming pools and horse-riding.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews