Working at Cossins House Care Home

Staff understood their responsibilities in safeguarding people from abuse... Medicines were managed safely... Incidents had been reported to CQC... lessons learned.

Staff were well-supported by their managers and colleagues and felt valued for the work they did. 'I feel valued because my work is appreciated.'

There were sufficient staff to meet people's needs. People's needs were kept under review and influenced staffing levels within the home.

Staff received an induction when they started work and had access to the training they needed for their roles. Staff were expected to meet regularly with their managers for supervision and appraisal.

Staff told us '[Registered manager] is a great manager, supporting us all the way. I can always talk to them and their presence is very important in the home.'

There was a full and varied programme of activities which was based on people's individual needs and interests. The programme included gardening, baking, arts and crafts, quizzes and daily exercise.