Last updated: 9 February 2026
"Supportive management and a valued, committed team with excellent safety, but agency staff don't always know residents well and training is only basic."
2022 IPC inspection: Assured provider preventing infections, using PPE effectively, managing outbreak well, 'infection outbreaks can be effectively prevented or managed'.
2022 inspection: 'Staff welfare and mental health was paramount... they felt valued'; registered manager 'incredibly proud of all staff and their continued commitment and team work'.
Per 2017 comprehensive inspection: 'There was enough staff... agency staff were used on occasions to cover staff absences'; some concerns agency staff did not know people well.
Per 2017 comprehensive inspection: 'All staff received core training which included first aid, infection control, fire safety...'; induction and supervision in place.
Per 2017 comprehensive inspection: Staff described registered manager as supportive and approachable with comments 'great manager', 'brilliant, really professional and supportive'.
Per 2017 comprehensive inspection: 'Service employed an activities organiser and an assistant... range of individual and group activities... trips... sensory room'.
Adequate staffing but agency workers cover some shifts and don't always know residents well.
Per 2017 comprehensive inspection: agency staff were used on occasions to cover staff absences... some expressed concern that agency staff when used did not always know people
Only standard mandatory training like first aid and infection control, no specialist courses or funded qualifications.
Per 2017 comprehensive inspection: All staff received core training which included; first aid, infection control, fire safety, food hygiene, moving and handling
AI Generated
Last inspected: December 2017
Management Quality
Well-led: Good
Direct feedback from current and former employees

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