Working at Cornwallis Court

Systems to safeguard people... staff understood procedures. Care and risk management plans were clear, comprehensive... Regular medicines audits... incidents robustly analysed.

Staff at all levels were motivated, proud to work at the service... Comments included, 'This is by far the best home I have ever worked in... We work well as a team' and 'One big happy team'.

There was a consistent staffing team with bank staff to cover staff absence and limited use of agency staff. People said, 'There has been a lot of agency staff but this is much improved now'.

Staff received a variety of training relevant to their roles. The provider employed a training manager... Staff said 'The training is very good. Most training is provided face to face. We have our own trainer'.

Leadership was described by people, their families and staff as extremely inclusive and supportive. Staff said, 'The manager is genuinely lovely... approachable, helpful, listens to what you say. The atmosphere is good'.