Working at Cornford House
Cornford Lane, Tunbridge Wells, TN2 4QS
Operated by Cornford House Limited
70 bedsNursing homesResidential homesSupported living
Workplace Score
4.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.8/10
Key Finding
"Good training, regular supervisions and an open team culture, but staffing shortages on some shifts and managers missing key risks hold it back."
Safety & Risk
5/10
!
Some people had expressed suicidal ideation; these people did not have effective environmental risk assessments in place and there was insufficient information for staff to manage the risks. Medicines were managed safely.
Staff Culture
6/10
✓
Staff told us the culture was open and honest with good teamwork. One staff member said, 'There are good staff that work well together as a team in an open and friendly culture.' Staff told us Cornford House was a good place to work.
Staffing Levels
3/10
✕
Staff consistently told us there weren't enough staff on one floor in the mornings and they struggled to meet peoples' needs in a timely manner. Most people on this floor required two care workers to support them safely.
Training & Dev
6/10
✓
New staff had an induction before starting work and all staff attended mandatory training regularly. Training records showed training was completed in a timely manner. All staff told us they received supervisions regularly.
Management
4/10
!
The provider's systems had failed to identify the concerns we found at this inspection, for example, environmental risk assessments for people with suicidal ideation, staff not having enough time to support people safely and ensuring DoLS applications were made to the appropriate authorities.
Programmes
5/10
!
The service had a team of activity coordinators who developed and delivered a regular programme of activities. One person told us, 'I join in all the activities. I help with gardening and enjoy it.'
Points to consider
Not enough staff on some shifts, especially mornings on one floor, so care workers feel overworked and residents wait for washing and dressing.
Staff consistently told us there weren't enough staff on one floor in the mornings and they struggled to meet peoples' needs in a timely manner. During our inspection we saw six people on this floor had not been supported to have their wash or get dressed for the day by 11.30am.
Managers missed spotting some risks like room safety for people thinking about suicide and short staffing before inspectors found them.
The provider's systems had failed to identify the concerns we found at this inspection, for example, environmental risk assessments for people with suicidal ideation, staff not having enough time to support people safely.
Activities programme exists but gets cancelled some days due to staff shortages, so not always reliable.
There were no meaningful activities happening during our inspection; the afternoon activity had been cancelled. We were told this was due to lack of staff. A staff member said, 'Yes, that happens some days.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2022
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews