Last updated: 10 February 2026
"Effective hands-on leadership and strong supportive culture, but lack of structured activities programme and past staffing shortages need improvement."
People were protected from the risk of harm and abuse. Staff knew to raise any concerns quickly and were confident in recognising different types of abuse.
The registered manager fostered an open and supportive culture in the service. A team spirit was strong along with a willingness to support each other.
There were enough staff to meet people's needs at the time of the inspection. However, staff and relatives told us staffing arrangements in the past had not ensured people had all their support needs attended to.
Staff received regular training on safeguarding and protecting people... Staff team meetings were held, and supervision and appraisals allowed for individual discussions.
The registered manager was providing effective hands-on leadership. Staff spoke positively about the registered manager and their 'hands on approach'.
People were supported to be busy and to have fulfilling lives that included life activities and social events. Two people had been supported to take their first holiday abroad.
No activities coordinator or regular structured programme, so the role is mostly routine personal care with basic outings and events.
People were supported to be busy and to have fulfilling lives that included life activities and social events. Two people had been supported to take their first holiday abroad.
Staffing is adequate now but was stretched in the past due to one person's needs, and they are still planning a tool to check levels properly.
staff and relatives told us staffing arrangements in the past had not ensured people had all their support needs attended to. This person has since moved to another service relieving staffing pressures. A dependency tool was to be used to assess and review the staffing levels.
Only standard training like safeguarding and medicines, no specialist courses or funded qualifications.
Staff received regular training on safeguarding... Only staff who had received medicine training and had been assessed as competent gave medicines.
AI Generated
Last inspected: June 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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